Time tracking & approval
Time in Opentra is captured on the ticket and only reaches an invoice once it’s approved. This guide covers how time is logged and the gate it passes through.
Work types
Section titled “Work types”Every entry has a work type, and each type carries an hourly rate:
| Work type | Billable |
|---|---|
| Research | Yes |
| Internal Discussion | Yes |
| Remote Support | Yes |
| Onsite Support | Yes |
| Managed Service Agreement (MSA) | No — covered by the agreement |
Rates are set globally per work type, with a per-organisation override where a client is on different terms.
Timers and manual entry
Section titled “Timers and manual entry”- Live timers persist in the database, so they survive page reloads and navigation.
- Run several timers at once across different tickets.
- Or add time manually after the fact.
Rounding
Section titled “Rounding”Rounding is applied per entry, not to the daily total: a minimum time (e.g. 15 minutes) and an increment (e.g. 15-minute blocks). Two separate 5-minute entries round to the minimum each — they aren’t merged first.
The approval gate
Section titled “The approval gate”Operationally: approve time in Time Review before you run monthly billing. An org whose time is still only Logged won’t appear in the billing run at all. See the month-end billing runbook.