Level.io

Level.io is Opentra’s RMM connector. Devices and alerts flow in, and alerts can become tickets so monitoring lives in the same queue as everything else.

What it does

• Device sync. Level devices land against the right client organisation.
• Alerts → tickets. Alerts can raise tickets automatically, routed to the matching org.
• Runs on a daily sync, plus the device and alert feeds.

Device-to-client mapping

Map your device groups — don’t rely on name matching

Opentra assigns devices to organisations from an explicit group map, not by guessing from names. Level device-group names are often client acronyms with no textual overlap with the org name (e.g. THOMS for “The Hills Oral and Maxillofacial Surgery”), and fuzzy name matching produced false positives. Map each Level group to an organisation in Settings → Integrations.

Resolution order when the sync runs:

1. An explicit group → organisation mapping you’ve set.
2. An exact group-name equals org-name match.
3. Otherwise, the existing assignment is preserved — Opentra never guesses or clobbers.

Setup

1. In Settings → Integrations, connect Level.io.
2. Map each device group to an organisation.
3. Devices and alerts sync in; alerts route to the mapped org.